---
title: "Support, NORDVEST"
description: "Get help with NORDVEST. Ask Tonttu in the app, read the guides, or email or call our team."
url: "https://staging.nordvestops.com/support"
---

// HELP & SUPPORT

# Get the answer
without hunting.

// IN-APP

## Ask Tonttu in the app

FASTEST

Tonttu lives in the bottom of the sidebar in NORDVEST. Ask things like “how do I close out a PM?”, “where's the oil sample form?”, or “why is this asset showing red?” and get the next step with links to the right screen.

Open Tonttu → How it works

// SELF-SERVE

## Read the docs

REFERENCE

docs/

├─ getting-started.md

├─ assets & hierarchy.md

├─ service-requests.md

├─ pm-agreements.md

├─ oil-samples.md

└─ we-owes.md

The help docs are inside NORDVEST. Sign in and open Help Docs in the lower left corner. They cover customers, assets, service requests, PM agreements, parts forecasting, integrations, and settings.

[Sign in to read them](https://staging.nordvestops.com/sign-in)

// HUMAN

## Email a human

~1 BIZ DAY

support@nordvestops.com

For a bill, a new shop getting set up, something you want NORDVEST to do, or anything that needs a person.

[Send us an email →](mailto:support@nordvestops.com?subject=NORDVEST%20support%20request)

// PHONE

## Call us

PHONE TREE

(541) 596-9895

The line reaches a phone tree that rings us.

[Call (541) 596-9895 →](tel:+15415969895)

// Tonttu

< 5 secInstant, in-app

// Docs

24/7Searchable

// Email

~1 dayMon–Fri, Pacific

// Phone

(541) 596-9895Phone tree, rings us

// GUIDE_01, USING TONTTU

## Tonttu: your NORDVEST helper

Tonttu is the chat helper built into the bottom-left of NORDVEST. It knows the app workflows and your company's data, so answers can point straight to the right screen or record.

### Open Tonttu

Bottom of the left sidebar on every page in NORDVEST. Click the “Tonttu” sparkles icon to open it.

### Ask in plain English

“Why is this asset overdue?” “How do I add a component?”

### Follow the links

Tonttu tries to point you at the exact page, field, or report. One click and you're there.

### Report a bug

If something is broken, tell Tonttu. It files the bug for us with the page you were on.

// TOP_TOPICS

## Common questions

[01 Quick Dispatch & Day Sheets Drag and drop Service Requests, assign multiple techs, print the day.](https://staging.nordvestops.com/guides/scheduling-a-service) [02 Picklist for the day's work Build, save, and print a parts list for each branch and day.](https://staging.nordvestops.com/guides/scheduling-a-service) [03 Inventory warnings when scheduling Check branch stock, with interchangeable parts counted together, before you commit a date.](https://staging.nordvestops.com/guides/parts-forecasting) [04 Seeing a full service history Every service, hour reading, and part, down to the component that was changed.](https://staging.nordvestops.com/guides/service-history) [05 Tracking a warranty claim Draft, submitted, approved or denied, tied to the asset and broken into tasks.](https://staging.nordvestops.com/guides/tracking-a-warranty) [06 Setting up my asset hierarchy Facilities → rooms → compressors → sub-components.](https://staging.nordvestops.com/guides/organizing-assets-with-groups) [07 A job needs a part that is out of stock A We Owe carries the promise and ties the follow-up visit to the original service.](https://staging.nordvestops.com/guides/we-owe-the-customer-a-part) [08 Creating a PM agreement Schedules, intervals, customer-facing terms.](https://staging.nordvestops.com/guides/scheduling-a-service) [09 QuickBooks sync Connect once. After that it runs on its own.](https://staging.nordvestops.com/guides/customer-numbers-billing-accounts) [10 Organizing equipment at a customer site Asset groups nest equipment by building, line, or room.](https://staging.nordvestops.com/guides/organizing-assets-with-groups)